Description

About Us

The Arrimour Group is a full-service commercial property maintenance, snow removal, and landscape construction company serving Bucks County, Montgomery County, and the greater Philadelphia, Pennsylvania area. Founded in 1979, The Arrimour Group strives to build long-lasting relationships with our clients by utilizing our core values of Integrity, Quality, Safety, and Care. 

Position Overview

The Operations Manager is responsible for overseeing the day-to-day operations of the branch and field teams, ensuring work is executed safely, efficiently, profitably, and at a consistently high-quality standard. This role owns daily production planning, scheduling, labor management, and field execution – while partnering closely with Account Management and Branch Leadership to deliver an excellent client experience.

Key Responsibilities

• Lead daily operations: Plan and oversee service delivery across all maintenance crews. Set weekly priorities and ensure routes run efficiently.
• Develop field leaders: Coach supervisors and crew leaders, set clear expectations, evaluate performance, and hire/train to build a strong team.
• Ensure quality: Conduct regular site inspections, address issues quickly, and reduce rework through coaching and accountability.
• Resolve customer issues: Take ownership of service concerns from start to finish and protect customer retention through clear communication.
• Manage productivity and costs: Review weekly performance data, control labor and materials, and ensure jobs meet margin targets.
• Plan staffing and scheduling: Align crew capacity with workload demands and manage seasonal transitions.
• Oversee equipment readiness: Coordinate fleet, equipment, and materials to ensure crews are fully prepared each day.
• Lead safety efforts: Enforce safety standards, ensure proper training, and maintain compliance documentation.
• Support snow operations (if applicable): Ensure teams are prepared for events and follow through on post-event quality.
• Partner with sales: Review scopes and bids to ensure operational feasibility and protect profitability.

Requirements

Required Qualifications

• High school diploma or equivalent required; post-secondary education in horticulture, turf management, business, or a related field preferred.
• 7+ years of commercial landscape maintenance operations experience with multi-crew leadership; 3+ years managing supervisors/foremen required.
• Proven job-cost management and field productivity leadership (labor budgeting, route efficiency, and margin protection).
• Demonstrated ability to lead safety, enforce standards, and coach teams with consistency and fairness.
• Valid driver’s license; ability to operate company vehicles and travel frequently within assigned territory.

Preferred Qualifications

• Bilingual proficiency (English/Spanish)
• Experience with Aspire or a similar CRM software platform
• NALP (or equivalent) landscape credentials aligned to maintenance/turf/ornamental/irrigation specialties.
• OSHA 10-hour or 30-hour outreach training (general industry or construction as aligned to scope).
• Snow & Ice credential (e.g., Certified Snow Professional or equivalent).
• Ability to obtain state pesticide applicator/technician credentials if applicable to service offerings.